Returns & Exchange Policy
Change of mind
We value our customers at Famacie so, if you change your mind, you can return most products within 07 days of your online purchase, provided that:
Exchanges or refunds for change of mind cannot be offered for:
How to return your product
If you purchased your product in a Famacie or Famacie Pharmacy store
Simply take the product, along with your valid proof of purchase, to any Famacie Store or Famacie Pharmacy that stocks the product. Please note that the Online Returns Form is for online purchases only.
Important information for online purchase returns
For ‘ ’ returns, the original shipping fee will not be refunded.
For ‘ ’ returns, the original shipping fee will be refunded for refund requests only. Exchanges will be posted free of charge.
If the Online Form is incorrectly completed or the requirements in this policy are not strictly complied with (for example, a product is returned because you believe and have indicated that it is faulty and we later determine it is not faulty, or a product returned for change of mind is not resalable when we receive it) we will be unable to return the product to you, or provide you with a refund or exchange relating to the returned product.
If you purchased your products using a credit or debit card, and you are eligible for a refund, any applicable monies will be processed to the card used to purchase the product.
We’re always here to listen…
If you have any queries about the process, or require further assistance,
please email our [email protected] anytime or
Call overseas + 1- 302 - 401 - 6802, 9:00am 5:00pm .
Call in Vietnam +84-91-975-1091. 9:00am 5:00pm